Policies

Scheduling

Most of our clients prefer a regularly scheduled cleaning, such as every week or every other week.  Should you choose this option you will be assured of the same team at the same time each week. If a holiday falls on your scheduled cleaning day, we will call you and offer a replacement date. If you are not on a regular schedule, please call well enough in advance so we can give you the day and time you desire. When you call to schedule an appointment, please advise our customer service rep of any special requests you may have.

Appointments

Please be home or at your place of business prior to the time of your appointment. Because of the uncertainty of traffic conditions, weather, and other events, we must schedule appointment arrival times in a one-hour window. We hold keys for the convenience of many clients who are not available to let us in. The key tags are coded (no names or addresses) and kept in a locked cabinet in our office which is protected by a monitored alarm system. Keys are given to your team on the day of your cleaning and are returned to our office the same day.

Cancellations

Cancellation or re-scheduling must be made at least two business days in advance of the appointment. Shorter notice will incur a thirty dollar ($30) late cancellation fee per scheduled hour.

Should our team arrive for a scheduled appointment that has not been cancelled or rescheduled and not be able to gain entry for any reason we will impose a charge equal to fifty percent (50%) of the total scheduled charge.